Returns & Exchanges
At Premium Outdoor Furniture & Living Direct, we want you to be completely satisfied with your outdoor oasis. If your purchase isn't the perfect fit for your patio, we offer a 30-day return window for items in original, unassembled condition.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare the Item
Carefully repackage the furniture in its original manufacturer packaging, ensuring all hardware, cushions, and protective covers are included to prevent transit damage.
Schedule Pickup or Shipping
For large freight items, we will help you coordinate a professional carrier pickup; for smaller accessories, simply attach the provided prepaid label and drop it at a local hub.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing